FAQ's

How do I contact Customer Care?
Please email hello@rethinkclo.com for all enquiries.

How do I change or cancel my order?
Contact our customer care team via email hello@rethinkclo.com to make changes to or cancel your order. Please note that once your order has been shipped we can no longer make changes to the items or address details.

How long does it take to ship?
Its generally takes our team 24/48hrs to fulfil and dispatch your order. Please allow more time during busy periods such as during the Black Friday Sale. You can check the shipping timeframes in our Shipping & Returns page.

Do you offer returns?
We offer returns, refunds and size swaps (if stock is available).
Please ensure you review your order before making a purchase to limit any errors.

In order to return an item, you must meet the following conditions: 

• The return must be sent back within 14 days of the delivery date.
• The item must be in its original, unused, unaltered and unwashed condition.
• The item must be returned with tags and packing. 

We do not cover the shipping costs of a returned item. Please ensure to track your returned parcel through your selected courier to ensure parcel does not get lost, as we are not liable for lost returns. 

Please contact us at hello@rethinkclo.com for a returns form.

My item is faulty, what do I do?
There may be factory errors occasionally, so we appreciate your flagging it with us. Please email customer care so we can resolve it for you.

What is the sizing like?
Please view our size charts that are located on the product pages. Most of our pieces run in an oversized fit. For further sizing help please feel free to message us on social media or email customer care.